Terms of service

A message is sent via SMS or email about the product's status/shipment to the customer, unless it is a local delivery or collection. All shipments are made with a Danish courier company of the sender's choice.

If the item is sent in Denmark, the contents are insured in accordance with terms and conditions of the courier company. If there is damage to contents in the care of the courier company, the buyer is obliged to contact and report the damage directly to the relevant operator/courier.

The Nordic Vault does not accept responsibility for damage caused during the transport of goods to the buyer. If the buyer cannot resolve the dispute with the courier company, Frederiksberg Møbler & Design will assist the buyer in the process of working out a settlement.

However, Frederiksberg Møbler & Design can at no time assume financial responsibility or refund for goods destroyed, damaged or stolen/lost in the courier company's custody.